Refund and Returns Policy

At Hentina Organic Stores, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and returns policy below.

1. Returns

You may return eligible items within 7 days of delivery for a refund or exchange. To qualify for a return:

• The item must be unused, unopened, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Perishable goods, personal care items, and opened products cannot be returned for hygiene and safety reasons.

2. Refunds

Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

3. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos and your order details. We’ll replace the item or issue a full refund at no extra cost to you.

4. How to Start a Return

To initiate a return or request support, please contact our customer care team at:
📧 contact@hentinaorganicstores.com
📞 (+234) 907 766 2643

Include your order number and a brief description of the issue.

5. Exchanges

We offer product exchanges for eligible items if you received the wrong product or want a different size/variant (subject to availability).

Thank you for shopping with Hentina Organic Stores. We appreciate your trust in our products and services.